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Return Policy

  1. Trident Return Policy (Singapore)

    At Trident, we prioritise your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 14-day return policy.

  2. Conditions for Return:

    • Items must be returned within 14 days from the date of delivery.
    • Products must be in good working condition, including all accessories, manuals, packaging and documentation
    • A valid proof of purchase (receipt or order confirmation) must be provided.
    • Returns will only be accepted for products purchased directly from Trident's official store or authorised channels.
    • A charge of $80 for service and transportation fees are to be borne by the customer.

  3. How to Initiate a Return:

    • Contact our Customer Service Team at support@tridentair.com to request a return.
    • You will receive instructions on how to return your product.
    • Once the product is received and inspected, a full refund (minus the $80 service fees) will be processed within 10-14 business days to your original payment method.

  4. Exemptions:

    • Customised or special-order items are non-returnable unless defective.
    • Products damaged due to improper use or mishandling are not eligible for returns.

  5. For any queries, feel free to reach out to our support team. We are here to assist you!